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MinsoBill

Support

Last updated Nov 11, 2026

A real person reads every message. Support is run by Kamran, MinsoBill's founder.

Contact

Email support@minsobill.com

We send a first reply within 1 business day (Monday to Friday, UK time).

What to include

  • The email address you sign in with.
  • What you were trying to do, and what happened instead.
  • The invoice or quote number, if it is about one.
  • The device and browser you use, and a screenshot if you can.

Never send passwords, sign-in codes or full card numbers. We will never ask for them.

Lost your authenticator app

If you use two-step sign-in and have lost every device with your authenticator app, email us from the address you sign in with. We check your identity before we turn off two-step sign-in on your account, which can take a few days. There are no recovery codes. A backup authenticator app, added in Settings, Security, avoids this.

Delete your account

You can delete your MinsoBill account yourself, on the web or in the Android app:

  1. Sign in at app.minsobill.com (or open the MinsoBill app).
  2. Go to Settings, Account, Delete my account.
  3. Download everything first if you want a copy: one ZIP file with your invoices as PDFs and all your data. Tax rules often require businesses to keep invoices for several years.
  4. Sign in again with your password (or a code we email you), plus a code from your authenticator app if you use two-step sign-in, type DELETE and confirm.

Your public invoice and pay links stop working and reminders stop at once. The account is then scheduled for deletion for 30 days: sign in during that time and choose Cancel deletion to keep it. After 30 days we delete your account and every business only you own, with its invoices, quotes, clients, products, payments, history and files. A business that has another owner is kept; you are removed from it. We email you when the deletion is scheduled, if it is cancelled, and when it is done.

Copies in our backups expire on their own: daily copies within 35 days and monthly copies within 13 months.

Lost access to your account? Email support@minsobill.com from the address you sign in with and we will delete it for you after checking it is you.

Known issues

No known issues.

For outages, see the status page.